Drug Testing Clinics were launched in 2010. The Clinics had already been providing DNA Testing services after the original concept five years earlier in 2005. This meant the transition to offering drug testing services through the existing network was a very smooth and efficient one.
The same ethos was behind the decision to start providing the drug testing service; A face to face sample collection service, with advice, support and guidance from life science degree educated Clinical Advisors. It’s because of this ethos that I believe we offer something different to other drug testing companies.
I am proud that we have also achieved the following since launching the drug testing clinics:
- A network of over 50 Clinics around the UK, where you can go to have your samples collected by certified personnel.
- Further to this, we now have a network of highly trained mobile sample collection officers. Our collection officers are available to visit your workplace or home to collect samples or perform instant drug or alcohol testing.
- We are one of the only companies in our sector to have achieved 3 ISO certifications for delivering the drug testing service. In an industry sector that should have more regulation, setting these self-imposed standards on ourselves demonstrates our commitment to quality, information security and the environment. You can view our certificates to these standards here:
- All of our drug testing policies and procedures are developed from best practice. This is all driven from our on-going accreditation to perform drug and alcohol testing for Network Rail. Again, this demonstrates our commitment to ensure everything we do for you is compliant and can be used for the purposes you require it for. You can view evidence of our Network Rail audit certificate here:
How we can help you
As a result of our achievements, we can provide an extensive range of drug and alcohol testing services that will meet your requirements, and more importantly provide you with legally defensible results. This can help you in the following circumstances:
- Workplace drug testing solutions; Including instant point of care testing, laboratory screening and confirmation and breath/saliva alcohol tests. In addition, all of our laboratory drug testing is in accordance with current European Workplace Drug Testing Society (EWDTS)
- Drug testing for private individuals; Including hair drug and alcohol testing for court, or urine drug testing for pre-employment or proof of abstinence purposes.
Our head office in Manchester coordinates all of your appointment requirements. You will be speaking to a life science degree educated Clinical Advisor. They will answer any technical questions you have and will advise and guide you to the most appropriate test, which in turn will provide the answers you need for your own requirements.
Expert advice and support
If you are just looking for advice, please just call and speak to one of our Advisors. You are under no obligation to use our services. Our main objective is to ensure you receive the best possible advice so you can make an informed decision about your drug test.
The experience we have gained over the years is there to be tapped in to. I myself have represented both employees and employers at Industrial Tribunals. All of this knowledge is passed on to our staff, so we are literally talking from experience!
I also believe, that as a company, it should not always be just about business and profit. We are heavily involved in supporting a local charity in Manchester and I encourage all of our staff to get involved in fund raising activities.
Best wishes and thank you for taking the time to visit our website.
Nichola Lawton BSc Hons Medical Science
Thank you very much for the excellent service you have provided. We will most definitely use again and recommend you to other CompaniesNicola Blackledge
First experience using the service and it was very good. The UK Manager Robert Magraw, our main contact for the collection, spoke very highly of the customer service and sample collection services saying both were extremely professional and the sample collector was lovely!Nannette Mendoza
Thank you for your assistance and your extremely helpful summary of the test results. I believe that with the guidance which you have kindly provided and the various test reports in hand, it will be possible for me to conclude the administration in the estate of the late JP with some degree of success.Halsalls Solicitors
May I once again pass on my thanks for the excellent service that has provided to date, it is exactly what I was after. Your sample collectors are great ambassadors for you, the way they conduct their business is first class. The speed in which the results are provided and the administration complete your faultless service.Alan Starr
It all went In my favour and I'm really happy with the out come. I would like to start by saying I am truly grateful for your help! I really believe with your advice yesterday and today it helped me to get my result. I feel the way in which you dealt with me and my queries was very professional, I felt you also went that extra step beyond your roll at work!!! If more people was like your self and gave as much in life and work, we would live in a much better place!!!! When I say thank you now please know this is from the bottom of my heart !!! Thank you Nichola.Private Client
Thank you to you and the team for sending this to me so promptly. It is a real relief to have the results before Christmas!! The care and professionalism I have received from your company has been exemplary. Merry Christmas to you all and thanks again.Private Client
Following several telephone conversations regarding alcohol hair strand testing, with quotes and in-depth detail on the testing, I feel very pleased with the customer service your colleague provided for me (Tom) He was exceptionally well manored and helpful, he rang me back when he said he would and answered and questioned I had, he also telephoned 4 colleagues who collect the samples if they would be willing travel to Weston-Super-Mare where I live, its a shame I am to far for this service however Tom did state I could travel to Southampton for the closest clinic to carry out this service. I have spoken with several companies over the last few days and by far Tom provided me with outstanding customer service, I feel he is a excellent member of your team and I would like to thank him for a great service.Anonymous
Level of Service: Excellent, very approachable, professional and knowledgeable Communications / Contact: Excellent, Emailed reports/results are received promptly and password protected. Emailed questions/advice are responded to in a timely manner. Arranging appointments: Excellent. I will usually email and request a date for booking to technician to come to site to carry out tests. I will receive an email back that contains a confirmation letter for the appointment. i will then send Crystal and up to date staff list that indicates which shift is required for random testing. I provide the list a week before the date and Crystal will then email me back a random list 2/3 days before the actual appointment along with the donor advice sheet notification. Results/Reports: Being new to the service, we have had to get our heads round some of the wording when any results have come back with a non-negative screen result. Crystal have provided support and advice in this matter.J Russell
I have always found all of your advisors to be friendly, professional and efficient. We have never had any issues with the services provided by Crystal Health Group, and we will continue testing all our Engineers at the Manchester Clinic.S Ryder - Security Vetting Administrator